Air Macau is a regional airline based in Macau SAR, People’s Republic of China. Our network covers 25 cities in mainland China and other cities in Asia. There are x20 A320 family aircraft in Air Macau’s fleet consists of x10 A321, x6 A320 and x4 A319 aircraft. The fleet size will be increased to 25 aircraft by 2020. There are 1504 staffs in Air Macau by the end of Jun 2018, coming from 41 countries and regions all over the world. Air Macau has maintained a safe flight record for 23 years since its inception.
To meet the needs of expanding operations, Air Macau is looking for qualified candidate for the following position:
A. Reservation and Ticketing Assistant ( based in Beijing )
B. Passenger Sales Specialist ( based in Beijing )
C. Customer Service Assistant ( based in Tianjin )
Requirements:
A. Reservation and Ticketing Assistant
The preferred candidate should have
l University / College degree, education background in Civil Aviation University which major course is Business Administration will be considered as an advantage
l Excellent written and verbal communication skills in English and Chinese Mandarin
l Candidate with Reservation and Ticketing experience in airline or travel agency will be firstly considered
l Enjoy customer service with strong team work spirit, good team player, patient, mature and attuned to quality customer service
l A willing helper with sense of responsibility, be careful with routine assignment, enthusiastic and positive attitude and hard working
l Willing to work on call for emergencies or when necessary, such like flight irregularity, crisis, etc.
l Must be able to meet time sensitive deadline
l Excellent computer skills with specific knowledge of Microsoft Office functionality
l R&T staff should be shift on duty during Public Holiday and weekend
B. Passenger Sales Specialist
The preferred candidate should have
l University / College degree or above, education background in Civil Aviation University which major course is Business Administration will be considered as an advantage
l Excellent written and verbal communication skills in English and Chinese Mandarin
l Excellent computer skills with specific knowledge of Microsoft Office functionality
l Excellent Sales skills, candidate with sales experience in airline or travel agency will be firstly considered
l Must be sensitive to the market，be receptive to the new ideas, concepts, & changes, must have the ability to adapt initiatives to meet market condition
l Must be a team player with a pleasant disposition and possess excellent interpersonal communication and negotiation skills
l Must have the ability to analyse and interpret statistical information for presentation to management
l Must be able to meet time sensitive deadline
l Willingness to work extra hours and travel when needed
l Able to perform under pressure to meet last minute arrangement
l Self-motivated with ability to work independently and must be committed to teamwork
l Friendly, guest focused with good problem solving skills
l Willing to work on call for emergencies or when necessary, such like flight irregularity, crisis, etc.
C. Customer Service Assistant
The preferred candidate should have
l Tianjin residence will be preferred
l University / college degree
l Candidate with airport service experience will be firstly considered
l Excellent written and verbal communication skills in English and Chinese Mandarin
l Enjoy and willing to do customer service with team spirit, good team player, patient, mature and attuned to quality customer service
l A willing helper with sense of responsibility, be careful with routine assignment, enthusiastic and positive attitude and hard working
l Willing to work on call for emergencies or when necessary, such like flight irregularity, crisis, etc.
l Must be able to meet time sensitive deadline
l CSH staff should be shift on duty during Public Holiday and weekend
l Excellent computer skills with specific knowledge of Microsoft Office functionality